Refund Policy

Please note that, to the extent permitted by applicable law, purchases are non-refundable and non-exchangeable unless otherwise stated in this policy or required by applicable law.

1. Money-back guarantee rules

In addition to refund rights available under applicable laws, if you made a purchase directly on our website and a money-back option was presented during checkout, you may request a refund if all of the following conditions are met:

1. You contact us at support@mindo.life within 30 days after your initial purchase and before the end of your subscription period.
2. You used the learning plan for at least 14 consecutive days and include supporting materials with your request. These may be a screen recording or screenshots of your lesson history showing your progress.

We will review your request and notify you by email whether it has been approved.

Important statement

All requirements above must be met to receive a voluntary refund under the money-back guarantee. Unless applicable law requires otherwise, the guarantee does not apply where:

• you do not like the product or it did not meet subjective expectations;
• you did not expect a charge, trial conversion, automatic renewal, or paid subscription despite this information being disclosed before purchase;
• you did not use the Service for the minimum period or cannot provide the required supporting materials;
• the request is made after the stated deadline.

2. General refund rules

If you do not meet the conditions above, fees are generally non-refundable and non-exchangeable unless this policy or applicable law states otherwise.

Canceling a subscription prevents future renewals but does not automatically refund the current billing period. You normally retain access until that period ends.

Residents of certain US states

If you reside in a jurisdiction that grants a statutory cancellation right, including where applicable California or Connecticut, you may cancel within the period required by local law. We will honor mandatory refund rights that apply to your purchase.

Residents of the European Union

If you are an EU consumer, you generally have 14 days to withdraw from a distance contract without giving a reason. The withdrawal period expires 14 days after the contract is concluded. If you received a free trial, the period may begin when the trial starts, subject to applicable law.

To exercise the right of withdrawal, email support@mindo.life before the withdrawal period expires. You may use the model withdrawal form, but it is not required.

If you validly withdraw, we will reimburse eligible payments without undue delay and no later than 14 days after receiving your notice. We will use the original payment method unless you expressly agree otherwise.

If you expressly consented to immediate delivery of digital content and acknowledged that this would end your withdrawal right, you may not be entitled to a refund for that digital content. For digital services already supplied at your request, any refund may be reduced proportionally as permitted by law.

Residents of Brazil

Under the Brazilian Consumer Protection Code, eligible consumers may cancel a distance purchase within seven calendar days from purchase. If this mandatory right applies, we will refund the eligible amount using the original payment method unless otherwise agreed.

3. How to request a refund

Apple App Store purchases

Apple controls billing and refunds for purchases made through the App Store. We cannot issue those refunds directly. Submit a request through the Apple support page.

Google Play purchases

For purchases made through Google Play, first follow Google Play's refund process. If Google directs you to the developer or you need help locating the transaction, contact support@mindo.life.

Website purchases

For purchases made directly through our website, email support@mindo.life from the address used for the purchase and include:

• your full name and account email;
• the transaction or order identifier;
• the purchase date and product;
• the reason for the request;
• any materials required for a money-back guarantee request, where applicable.

4. Processing approved refunds

Approved website refunds are returned to the original payment method unless otherwise required by law. Processing time depends on the payment provider and financial institution. It may take several business days after we issue the refund for the credit to appear.

5. Contact

Questions about this Refund Policy can be sent to support@mindo.life.